Terms and Conditions

Website Terms of Use

Welcome to the Omikron Auto Detailing Pty Limited website (Website). By using this Website, you accept and agree to these Terms of Use and Privacy Policy. Your continued use of this Website is subject to ongoing compliance with these Terms of Use.

These Terms of Use apply to the use of the Website, the content of the Website, and any material accessed through the Website.

This Website is the property of Omikron Auto Detailing Pty Limited  ABN 51 648 142 134 (Omikron). This website is maintained by Omikron and its appointed agencies.

In these Terms of Use, the terms “you” and “your” refer to the user or viewer of the Website or the user of information contained in the Website.

You are solely responsible for maintaining the confidentiality of the username and password and for all activities that occur under your account.  You must notify the Company of any unauthorised use of your account or any other breach of integrity or security of the site immediately upon becoming aware of it.

Disclaimer and liability

Information provided on this Website, including page content, interactive tools and calculators, is general information only and does not constitute professional advice.

You acknowledge that your use of any information on the Website is entirely at your own risk and that the information on the Website may contain inaccuracies or errors.

To the maximum extent permitted by law, Omikron does not accept any liability for:

1. any injury, loss or damage caused by the use of the information on the Website;
2. the security of your computer or device in accessing this Website;
3. the transmission of any computer viruses; and
4. any modification, suspension or discontinuance of this Website

Indemnity

You agree to defend, indemnify and hold harmless Omikron and its officers, directors, employees and agents from and against all claims, actions, loss, damages, liabilities and costs related to or arising directly or indirectly from any breach by you of these Terms of Use.

Errors and Omissions

Omikron has made all reasonable efforts to ensure that all information and products on this web site are listed or written accurately at the time of publication, but provides no guarantees, warranties or undertakings that the information, pricing, discounts or other content contained on this Website is accurate, complete or up-to-date. Prices, discounts and offers are subject to change without notice.  There may be errors on this web site for which Omikron apologises, and disclaims all liability.

Product Descriptions

Omikron and its affiliates attempt to be as accurate as possible. However, to the full extent permissible by applicable law, Omikron does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Payment and Pricing

All of Our prices are in Australian dollars (AUD) and GST (Goods and services tax) is charged. The price shown on the website is the Recommended Retail Price. Account customers on special rates will need to ensure they are logged into their account for their applicable pricing to be displayed.

Shipments from Omikron must be paid prior to goods being shipped, with the exception for customers on account.

Payment can be made via Credit Card (Visa and MasterCard) or Bank Transfer (please forward screenshot for verification).

Order totals are calculated in and include GST in the total price.  Delivery charges are based on the rates calculated by our freight providers at the time of order and will be added to your purchase at checkout. We always choose the best available freight price for your order.

Product prices are regularly updated. We reserve the right to make changes to pricing at any time or amend due to human error, computer malfunction or incorrect data and reserve the right to cancel the order.

Orders shipping to Western Australia will be processed by NEXCO Asset Management. Payment to and obligations under the transaction will rest with Nexco and you payment and finalisation of your order with them confirms acceptance of this term. Omikron take no responsibility for orders finalised with NEXCO.

Shipping and Delivery

Orders are normally dispatched within 1-2 business days of placing the order, subject to all items being in stock. If there is a delay in items being fulfilled or manufacturing time required, we will contact you to advise.

We ship to most addresses in Australia where delivery is accessible. All orders are shipped from our Head Office in Smeaton Grange NSW. Actual transit times will depend on freight availability and your location.

Shipping is calculated at the time of ordering. We use the best possible rates available taking into account your location and volume.

Orders to the Sydney and Illawarra areas are charged at a flat rate of $12 per order or FREE for orders over $350.

Omikron Auto Detailing Products Pty Limited reserve the right to change shipping rates charged to any destination and/or delivery method at any time.

Orders shipping to Western Australia do not fall within our shipping and delivery costs and timeframes as they are fulfilled by third party service provider GPR Trucks, 123 McDowell St, Welshpool WA 6106.

Lost or Stolen Orders

Your order will be dispatched via courier and a signature will be required, we suggest supplying a shipping address that has someone available during business hours.   We cannot be responsible for your orders being stolen from your address should you not be available to sign receipt of your order.  Please ensure you provide an appropriate delivery address during business hours such as your work address to help reduce your liability.

Returns and Refunds

We stand by our products and if you are not happy with the performance of any of our products, we will happily refund you for your purchase.

Items may be returned to Omikron at 12 McPherson Rd, Smeaton Grange NSW 2567 within 14 days of product receipt, at your expense. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange.

Before processing a return, please email sales@omikron.com.au outlining why you wish to return your product so we can assist you with the most efficient method to process your return.

To return an item, the product MUST be in original condition with all labels attached and must only have a minimal amount of product used. We will not exchange or refund for product where a significant amount has been used.

The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.

Refunds will be refunded via the purchaser’s payment option. Refunds may take between 5 – 10 business days for funds to be available in the associated account.

Changes or Cancellation of Orders

You may be able to change an order if you advise us prior to the order being processed and prepared for shipping. If you have made a mistake or wish to make a change, you must IMMEDIATELY contact us at sales@omikron.com.au or call  02 9824 5966 with your request.

We try our hardest to accommodate any change requests but cannot guarantee we will be able to change your order before it is shipped.

Security

Omikron accepts no liability or responsibility for any interference with or damage to your computer, software or data occurring as a result of accessing this site. You should ensure they have adequate protection against viruses when accessing the Internet.

Third party links

There may be some pages on this Website, and interactive content, that contain links to third party sites and resources not managed by Omikron. These links and details are provided for your convenience only. Those sites are not within our control and do not necessarily reflect the same views, terms, privacy security or standards as ours.  Omikron makes no representation as to, and accepts no liability for, the use of such content or such links or the accuracy, or the availability or any other aspect of the third party content, information, or the third party sites, their partners, or advertisers.

Copyright

The content on this website is subject to copyright under the Copyright Act 1968 (Cth). Unless otherwise noted, copyright in this Website is owned by Omikron.

You may download, display, print and reproduce the whole or part of the information on the Website, without changes, for your own personal use. Reproduction (in whole or in part) for commercial purposes is prohibited, unless prior written permission for such specific reproduction has been obtained from Omikron or other relevant third party or parties.

Trademarks

This Website contains trademarks owned by Omikron and third parties. You may not display or use, in any manner, any trademarks featured on the Website without the prior written permission of the trademark owner.

Amendments

Omikron reserve the right to amend, update, revise or remove the Terms of Use at any time. You are encouraged to check for updates from time to time. If any of the changes are unacceptable to you, you may cease use of the Website. Continued use of the Website following any updates represent your agreement to be bound by these Terms of Use and Omikron’s Privacy Policy, as amended from time to time.

Dispute Resolution

Should any dispute arise out of any aspect of this agreement, the party raising the dispute must notify Omikron in writing within 14 days of becoming aware of the issue in dispute. In the event that the dispute is not resolved, the Parties agree to participate in a mediation of the dispute, to be mediated by a representative of the Community Justice Centre, prior to commencing any proceedings in any other jurisdiction.

Termination

This agreement is effective from your first use of the Site until terminated by either party.

You may terminate this agreement at any time by unsubscribing to all services provided by the Site and destroying all materials obtained from the Site, all related documentation and all copies and installations thereof, whether made under the terms of this agreement.

This agreement will terminate immediately without notice from Omikron, if in Omikron’s sole discretion, you fail to comply with any term or provision of these terms. Upon termination, you must destroy all materials obtained from the Site and unsubscribe to all services provided by the Site.

Termination of access

Omikron may terminate access to the Website at any time, without notice. These Terms will survive any such termination.

Privacy policy

Omikron’s Privacy Policy can be read here.

Web analytics, cookies and web beacons

This website uses Google Analytics to help improve the Website and improve your experience.

Google Analytics sends information about your use of our Website to servers located outside of Australia. This information is used to prepare reports, help evaluate how the Website is being used, and improve the information and experience for you.

Omikron uses Google Analytics data to improve overall user experience, measure and analyse usage across our Website and optimise ad selection. Omikron may enable Google Analytics for Display Advertising from time to time, which allows Google and other third parties to advertise to you on the Website and across the Internet.

Most web browsers are set to accept cookies although you can change your web browser settings to reject cookies, or to prompt you each time a website wishes to add a cookie to your browser. Please note that if you do disable this, not all functionality on our Website will be available to you.

You can opt out of Google Analytics with the Opt Out Browser add-on here.

Google’s Privacy Policy on their website explains how Google Analytics collects and processes information. No identifying information is collected and we hide parts of your IP address so that your identity remains anonymous.

By using Google Ads Settings you can opt out of these features at any time and customise your Google Display Network Ads.

Read Omikron’s Privacy Policy for information on how Omikron and third-party vendors use cookies and identifiers.

Governing law

These terms and conditions are governed by the law in force in New South Wales.

Newsletter sign up

Omikron use Odoo to send you emails when you subscribe.

By subscribing to our mailing list, Omikron will collect your personal information for the purposes of news and marketing distribution.

You can find out more about how your personal information is handled in the Privacy Policy.

Social Media

At Omikron we make every effort to ensure that posts on our Website are consistent with our brand and core values. We expect that our users will not post content that is:

• Abusive, defamatory or obscene
• Fraudulent, deceptive or misleading
• In violation of another’s intellectual property right
• In violation of any law or regulation
• Offensive.

The views expressed in user-submitted comments are solely those of the author and do not necessarily reflect the views of Omikron. We may remove content which is objectionable or prohibited or otherwise in contravention of these Terms of Use.

Page last updated: 10 April 2023